Return/Replacement Policy/Returning an Item
Video Lighting Co. Inc. our goal is to provide our customers with
complete satisfaction. If for any reason you are unhappy with a
purchase, you may return most products to us within 14 days after
receiving your purchase for a full refund with no re-stocking fee minus
actual shipping charges paid to the shipping company, which are not
refundable. We strive to make our customers' return/exchange process
hassle free as possible. As all returns must meet our guidelines,
please review our return policy below carefully.
- All returns must have an RMA number
which may be obtained by calling customer service at (714)969-8600.
Please include RMA in the return along with a copy of the original
invoice. Returns received without an RMA number will be returned to the
- Returns must be made within 14 days of your purchase and must be received by us within 10 days of the RMA number issuance date.
products must be in brand new condition and have all original
manufacturers packaging, materials and accessories. Returns with
obvious signs of use will not be accepted.
package the product you wish to return within an outer box, do not
write or place shipping labels or stickers on the manufacturer's
first 14 days of your purchase you may return the merchandise for a
full money back refund, excluding any shipping charges as shipping
charges are non-refundable, RMA number is required to return an
item,and may be obtained by calling customer service at (714)969-8600.
Paper and chroma key paint is non-returnable and non-refundable once
Returned or exchanged products must be in brand-new,
mint condition, and have all original manufacturers packaging,
accessories, materials including instruction booklets, packing inserts,
blank warranty cards, bonus items and items free with purchase.
Merchandise missing the original (UPC) Universal Product Code may not
be returned. The original manufacturer's labeled packaging should be
enclosed within an outer shipping box. Please do not write or place
shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the RMA number and a copy of the original receipt.
Ship the parcel back to us freight prepaid. We do not accept COD or
freight collect shipments. Returns must be shipped back with a tracking
number using a trackable shipping method such as UPS or Federal Express
that provides tracking and insurance as we are not responsible for
damaged or lost packages.
that qualified for free shipping that are being returned will have the
actual shipping charges deducted from refund or credit. The return
shipping cost (the cost to send an item back to us) is non refundable.
Damaged/Missing Items upon delivery
Please allow up to 7 business days after we receive the package for
your return/exchange/refund to be processed. An email confirmation will
be sent to you once the return is processed.
Damaged in delivery:
Upon delivery, please inspect the item thoroughly upon receipt to
insure that it is in operable condition and that it's not damagged if
you've found damage to the package or if merchandise is missing, please
keep the original shipping carton. All damaged and damaged in transit
claims must be reported by phone within 3 days of delivery. Otherwise
the manufacturer or delivery company (ie. UPS, FedEx, USPS wil not
replace broken items and will assume it was broken by customer after
arrival and the customer will be responsible to cover replacement. So,
please contact us immediately upon receipt so we can issue a damage
claim with shipping carrier or locate your missing items. Please do not
return the merchandise without going through these steps and contacting
us first, as it may delay or void the replacement of the order or the
issuance of a credit.
All missing items claims must be reported by phone within 3 business
days of delivery, contact us to report a missing item from your
Large items (extra large paper rolls etc.) shipped by truck (not UPS, FedEx or USPS):
Upon delivery, please inspect the item to insure it's the correct
model, in operable condition and that it's not damaged. Do not sign the
delivery manifest until you have inspected the item. Once you sign for
the item, you are accepting the product as is. If the merchandise is
damaged, please make the notation on the delivery manifest, and have
the person delivering the merchandise sign as well. Contact us by phone
within 48 business hours to report the damage.
Most products are covered by a 1, 2 or 3 year manufacturer's US
warranty from the date of purchase. No Black market or Gray market
product is sold. Warranty provides coverage for defects in
manufacturing only, and expressly excludes coverage for normal use,
excessive wear and tear and/or physical/accidental abuse, loss and
theft. The warranty is valid only through the manufacturer and improper
repair or warranty service performed by someone other than the
manufacturer may void the warranty. Video Lighting Co. disclaims any
liability for consequential or incidental damages, for breach of
written or implied warranty of an item, including merchantability or
fitness for a particular purpose. Our manufacturer's warranty provides
specific legal rights, however, you may have additional rights, which
vary from state to state. As some states do not allow the exclusion or
limitation of incidental or consequential damages, the above limitation
may not apply. Warranty is valid only in the U.S. For additional
information on how to obtain warranty service, please contact us.
Glass light bulbs are guaranteed to work upon arrival and are not
covered by any warranty beyond that as the manufacturers consider them
expendables. Please make sure to inspect bulbs upon receiving them. If
you receive a broken or defective light bulb you must notify us by
phone within 3 days of receipt and a replacement will be sent to you.
Do not disgard broken or defective bulbs as some delivery companies or
manufacturers may require it back in exchange for replacements.
customers located in California we pay your sales tax for online
orders. Phone orders and orders made for will call pickup are subject
to added sales tax. All prices of taxable items include sales tax
reimbursement computed to the nearest mil. The sales prices of products
sold online include sales tax reimbursement computed to the nearest
mil. We do not pay your sales tax if you are outside the state of
California. For customers located outside California who interpret the
sales tax law in their state to require that sales tax be paid, the
customer will be responsible for paying their own sales tax direct to
heir state. We do not have a presence or agent outside of Orange County
California therefore most or all states may not not require sales tax
be paid on purchases from our location.
Lighting Co. Inc. accepts VISA, MasterCard, American Express, Discover,
PayPal, Bill Me Later and Google Checkout. Please provide the correct
billing information for the card being used. Billing information
includes name, address and phone number of the card owner as recorded
by the bank or card issuer. If using a shipping address that is
different then the billing address, please provide a phone number for
the shipping address.
Checks / COD: We accept checks by mail. Sorry, we do not accept COD orders.
Some orders might be subject to our verification procedure before we
can process it. For your protection from credit card fraud or identity
theft, we may ask you to verify that you're the card owner or that the
order and the ship-to information are valid. If your order requires
verification, you will be notified by email within one business day.
Track Your Order
input the email address on your order into the shipment and the
shipping company automatically emails you a tracking number as soon as
it's available (Note: it may take up to 24 hours to be updated online).
Please make sure to check your spam, junk and deleted email for
Canceling an Order
You can cancel your order provided it hasn't yet entered the shipping
process. If the item has entered the shipping process, it cannot be
canceled. However, you can return the item for a refund. Once shipped
and in route, the order cannot be canceled. If the delivery is refused,
the shipping and handling charges for both ways will be deducted from
the credit, and at our discretion a restocking fee might also be
We strive to keep most items in stock for immediate delivery (unless we
specify that its available on Special Order basis only). In the event
that an item is out of stock or for any other reason it's unable to be
shipped, we will notify you usually within one business day. We will
keep the order open unless told to cancel it. When the item is in
stock, we will ship it out to you.
For international orders, due to high international shipping costs and
taxes and duty fees, we cannot ship any partial order that includes
backordered items. We will hold the order until all items on the order
are in stock and available to ship. Contact us if you wish to cancel or
change these items.
signature is required for most UPS shipments upon receipt. Someone must
be at the address to receive the package and sign for it. Packages
cannot be rerouted or picked up from UPS, FedEx or USPS. If you require
additional help to receive your package, please contact us.
Privacy & Security
Video Lighting Co. Inc. Pledge:
For over 8 years, we've served professionals as well as novices in the
video fields. We offer the best combination of quality service and
selection, knowledgeable staff, and competitive pricing. Video Lighting
Co. Inc. respects our customers' privacy. To better protect your
information practices and the choices you can make regarding the way
the Video Lighting Co. Inc. web site VideoLighting.com.
Video Lighting Co. Inc. will not:
- Sell, rent, or lease your personal information
- Keep your name on our mailing lists if you've requested to be removed
- Share your information with any trading partners unless you've
requested information, products, or services that can be best handled
by another company
Video Lighting Co. Inc. will:
Secure Online Ordering System
Lighting Co. Inc. makes every effort to ensure that your online
purchasing experience at is secure. We use state-of-the-art data
encryption technology to protect against loss, misuse or alteration of
your user information. Secure Socket Layers (SSLs) encrypts the
information sent between your computer and our database, and is
certified by VeriSign, an Internet leader in security transactions. In
addition, we use Internet fraud screening to protect credit card
transactions. To be sure you're browsing secure pages, check your Web
browser's status bar (located at the bottom of the window) for the
closed padlock icon. This icon appears in the latest versions of
Internet Explorer and Netscape Navigator to tell you that you're
viewing a secure Web page.
Children & Personally Identifiable Information
Web site is designed for those 15 years of age and older. We will not
knowingly collect information of any kind from anyone under the age of
13. If we become aware of a visitor under the age of 13 providing
information on our site, we will terminate any accounts associated with
that visitor and purge our databases of all information provided by
Terms & Conditions
by placing an order, makes an offer to purchase pursuant to these terms
and conditions, which offer, if accepted by Video Lighting Co. Inc., is
accepted within the State of California, and purchaser consents to the
jurisdiction of the courts of the courts of the State of California for
the limited purpose of dispute arising between the parties resulting
from this transaction and agrees that the laws of the State of
California shall apply.
By opening or using a product purchased from Video Lighting Co. Inc.
the purchaser agrees to be bound by the term and conditions of sale as
set forth below. If you do not agree to the terms and conditions of
sale, please ship the product back to Video Lighting Co. Inc. unopened
within 5 days of receipt for a full refund (less shipping and handling
Video Lighting Co. Inc. makes no warranty, either expressed or implied,
of merchantability or fitness for any particular purpose, and none
shall be implied by law. Final determination of suitability of any item
sold for the use contemplated by purchaser is the sole responsibility
of the purchaser, and Seller shall have no responsibility in connection
with such determination.
Video Lighting Co. Inc. will not be responsible for any consequential
or incidental damages resulting from the sale, non-delivery, use or
improper function of any equipment purchased from us. The
responsibility, if any is imposed, of Video Lighting Co. Inc. in regard
to any item purchased shall be limited to the monetary value of the
Order Acceptance and Limitations
confirmation given to you through Video Lighting Co. Inc. does not
guarantee our acceptance of your order, nor does it constitute
confirmation of an offer to sell. Video Lighting Co. Inc. reserves the
right to decline and cancel an order, or supply less than quantity
ordered at any time.
At times, we may experience a shortage of
certain items. At these times, we reserve the right to restrict the
quantity of a particular item ordered. We will notify you if a
situation like this occurs, In addition, Video Lighting Co. Inc. may,
at its own discretion, limit quantities sold in each order or to each
person or household.
Some items, marked as such, are intended solely for use by students,
teachers, or faculty members at educational institutions. Upon order of
these items, Video Lighting Co. Inc. may request verification of
educational status (e.g. student ID).
We do not sell to those who intend to resell products offered through
Video Lighting Co. Inc., including dealers, resellers, exporters,
wholesalers, or customers. Video Lighting Co. Inc. reserves the right
to decline or cancel an order at any time.
Typographical, Illustration and Price Errors
is intended to be a guide only. Some item illustrations are for display
purposes only, may not be exact, and are not necessarily included in
the purchase price. Video Lighting Co. Inc. is not responsible for
typographical or pictorial errors, and specifications may change
All items offered for sale are subject to availability. Many items on
our Web site or catalog site come from various sources. Video Lighting
Co. Inc. is, therefore, bound to fluctuating currency exchange rates,
making it necessary to occasionally increase prices. In addition, some
domestic and overseas products may be discontinued without our prior
knowledge. Should this apply to your order, we will, at our discretion,
either contact you for instructions before shipping or cancel your
order and notify you of such cancellation. We make every effort to
provide you with an error-free Web site. However, in the event there is
a misprint, we reserve the right to correct copy or pricing to reflect
the actual current status.
entire content included in this site, including but not limited to
code, text, images and graphics is copyrighted as a collective work
under the United States and other copyright laws and is the property of
Video Lighting Co. Inc.. The collective work includes works that are
licensed to of Video Lighting Co. Inc.. Copyright 2004, of Video
Lighting Co. Inc. ALL RIGHTS RESERVED. Permission is granted to
electronically copy and print hard copy portions of this site for the
sole purpose of placing an order with of Video Lighting Co. Inc. or
purchasing of Video Lighting Co. Inc. products. You may display subject
to any expressly stated limitations or restrictions relating to
specific material, download or print portions of the material from the
different areas of the site solely for your own non-commercial use, or
to place an order with of Video Lighting Co. Inc. or for the purchase
of Video Lighting Co. Inc. products. Any other use, including but not
limited to the reproduction, distribution, display or transmission of
the content of this site is strictly prohibited, unless authorized by
of Video Lighting Co. Inc. You further agree not to change or delete
any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Video Lighting Co.
Inc., and VLC used in the site including VLC are trademarks or
registered trademarks of Video Lighting Co. Inc.
an attempt to provide increased value to our visitors, Video Lighting
Co. Inc. may link to sites operated by third parties. However, even if
the third party is affiliated with Video Lighting Co. Inc., Video
Lighting Co. Inc. has no control over these linked sites, all of which
have separate privacy and data collection practices, independent of
Video Lighting Co. Inc. These linked sites are only for your
convenience and therefore you access them at your own risk.
Nonetheless, Video Lighting Co. Inc. seeks to protect the integrity of
its web site and the links placed upon it and therefore requests any
feedback on not only its own site, but for sites it links to as well
including if a specific link does not work.
©2001-2013 All rights
reserved. Design, layout and content are copyrighted. No part of the
contents of this website may be reproduced or transmitted in any form or
by any means without the written permission of the owner. Any infringement
upon my copyrighted material or intellectual property will be prosecuted
in both civil and criminal court to the fullest extent of the
law. Although we do our best to maintain accurate pricing, we withhold the
right to change pricing at any time without notice and are will not be held
responsible for errors regarding this site. For issues relating to this site please contact SalesDV@VideoLighting.com
Video Lighting, Co. Inc.
3419 Via Lido Suite 411
Newport Beach, CA 92663
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